Frequently asked questions

g-HoReCa is a B2B-only shop: we sell exclusively to businesses that use our products commercially – mainly hotels, restaurants, cafés and caterers, but also resellers (e.g. gift shops, boutiques) and wholesalers.

Private customers can find many of our products at our partners Tokyo Design Studio and Casalanas.

Please tell us by e-mail how and to what extent you want to use our products commercially. Based on this, we decide whether we can activate your customer account.

Our conditions apply to business customers only. That is why free registration is required: register here.

After you register, we check your details and activate your account manually. You will receive an e-mail, and from then on you can see all prices and place orders.

You can find them here: Terms and conditions.

Prices are only shown when you are logged in and your account has been activated by us. See "Why do I have to register?".

Yes, the minimum order value is EUR 100.00 net. Some items also have a minimum order quantity – this is shown on the product page.

We deliver against prepayment by bank transfer. After your order you receive a confirmation by e-mail, followed shortly by the invoice. As soon as the payment has reached our account, your order is packed and shipped.

Please send us an e-mail with your order number. We will do our best to make the changes.

We usually ship as an insured parcel. Larger orders are delivered by freight forwarder on pallets – in that case we agree costs, delivery address and date with you in advance.

You can also collect the goods from our warehouse in Mönchengladbach by appointment.

We deliver within Germany, the European Union and to a few other European countries. Shipping costs depend on the country and the weight (up to 5, 10, 15 and 18 kg). Heavier shipments are split into several parcels so the porcelain arrives safely. All countries and prices: Shipping and payment.

Many items are available immediately or at short notice; the maximum delivery time is 10–12 days (possibly a little longer before Christmas). The delivery time is shown for each item; for several items it depends on the item with the longest delivery time.

Porcelain is fragile – despite careful packing, something can break in rare cases. Please send us an e-mail with your order number, the item numbers of the damaged goods and a few photos. We will get back to you quickly and send a replacement where possible.

That is not a problem. We will then check your business status in another way and may ask for proof, e.g. a copy of your business registration.

Please check for typos first. Make sure you enter your VAT ID, not your local tax number. The VAT ID always starts with a two-letter country code, e.g. DE.

Special cases: Greek numbers start with EL (not GR). For Italian numbers, please do not leave out the IT at the beginning.

You can find our catalogues here: Catalogues. They give a good overview of our series – the complete, current range with availability and prices is in the shop.

Unfortunately, we do not currently offer custom printing or engraving.

Of course. Our warehouse in Mönchengladbach has a large showroom where you can look at the products at your leisure. Our team advises you in German and English. Visits only by prior appointment.